Frequently asked questions
In order to facilitate a better knowledge upon the online tickets selling system through www.myticket.ro and to offer our clients a general view of the procedures on this website, we would recommend you to access the FAQ section and to carefully read the instructions available below.
The in-use system to sell online tickets has two components:
a. the facility that www.myticket.ro offers to its customers, that of buying online tickets
b. in order to conclude this service, a several series of banking procedures are involved. These procedures are managed by Romcard and the banks themselves, legally contracted between them.
Thus, MyTicket is not responsible for the banking services' quality provided to the card owners. If some cards cannot be processed by our system, the problem is dued to the functioning of the issuing bank and Romcard. The procedures that are related to bank transactions are made between Romcard and the issuing bank of the customer's credit card, and we do not have neither access, nor control to these operations.
In case of a failed operation, the bank sends an automatic message that MyTicket's server sends out to the customer's registered e-mail address, together with the suggestion to notify his issuing bank the existing problem - "Your payment information could not be processed. Error message: (!@#$%^&*). Please contact your issuing bank." After MyTicket receives this message from the bank, it means that the order a customer tried to place is not finished and MyTicket will not be able to fulfill the customer's request.
The confirmed orders (in the browser window and/or by sending an automatic e-mail to the e-mail address indicated by the customers and/or via phone) have been registered, they will be processed and delivered to MyTicket's customers. For this particular service, MyTicket reserves the right to received the correct amount. The blocked amounts by the banks due to failed / unfinished transactions that have not become actual placed orders on www.myticket.ro, THEY HAVE NOT AND THEY WILL NOT BE APPEAR INTO MYTICKET'S ACCOUNT, because we cannot validate an amount for which we do not provide anything in return.
According to the common banking procedures related to online card payments, the amounts should be automatically unblocked in a timeframe specified by the issuing bank.
The functionability of www.myticket.ro has been tested and officialy authorized by Romcard, as this element is an essential condition in order for the system to be implemented.
With highly consideration,
MyTicket Team
A: No, because on www.myticket.ro you can only buy tickets. When you place your order, the payment is made by credit cards or on delivery.
A: The payment provided to the courier the moment you receive the tickets.
A: In principle, all cards are accepted. In case you encounter some problems, please contact Gecad Epayment (021) 303.20.66/60.
A: No.
A: Yes, the payment can be made with any credit card in any currency, Gecad Epayment automatically converting it.
A: No, Gecad Epayment is responsible for this operation.
A: In case of a transaction error, you will have to call your card issuing bank, Any information related to these transactions are not processed by www.myticket.ro, as our website only receives the approval / the rejection of the order from your bank.
A: You will receive an answer about the approval of your transaction on your registered e-mail address.
A: These information are not processed by the administrators of www.myticket.ro. All payment information are sent to Gecad Epayment and this is the system which processes them.
A: Your payment information are not used by www.myticket.ro. This information are stocked only on Gecad Epayment?s server.
A: There is no other commission added. There is a delivery tax which varies between 18 lei and 24 lei, depending on the delivery town. This tax is specified when you place an order.
A: No, the tickets are delivered by a courier to the delivery address registered in your order.
A: In order to avoid selling over-priced tickets.
A: To the customers who cancel the orders that have already been processed, they will be refunded the amount paid for the order, minus the 18 lei for processing costs, to which couriers services can be added in case they refuse to receive their tickets on delivery.
A: Yes, from Diverta outlets (on www.ticketpoint.ro you can find all the Diverta selling points in Romania)
A: No, the tickets are already registered to the Tax Administrations.
A: The page expires in 45 minutes. If you don?t place an order within this timeframe, the booking will be cancelled.
Asistenta tehnica se va acorda numai pe e-mail office@myticket.ro
